These terms and conditions govern the contractual relationship between the provider and the customer regarding the use of the “innochat.ch” platform.
Status: July 2025
These general terms and conditions (GTC) apply when concluding a contract (user agreement) for the use of the SaaS platform “innochat.ch”, operated by innoQ Research GmbH, Schutzengelstrasse 57, 6340 Baar, Switzerland (hereinafter: “Provider”).
By using our services, the customer acknowledges these terms and conditions as binding. Different customer conditions only apply if they have been accepted in writing by the provider.
The provider provides a web-based platform for creating and integrating AI‑supported chatbots. The service includes:
There is no claim to a specific availability, computing power, or response accuracy of the AI.
A user contract is concluded upon successful registration and confirmation of payment information and receipt of payment by the customer. The user contract is indefinite, unless otherwise agreed.
There is a charge for using the service. The prices depend on the plan booked in each case and are available on the website https://www.innochat.ch/pricing visible.
Billing is made monthly or annually in advance. All payments are processed by third-party providers (such as Stripe). The provider reserves the right to adjust prices with a notice period of 30 days.
The customer undertakes
The customer is liable for all legal violations caused by him and undertakes to indemnify the provider from any claims made by third parties.
To provide the contractual service, the provider uses, among others, services from external LLM providers such as OpenAI, Google, Anthropic and Amazon Web Services.
Transfer to third countries (e.g. USA) is possible. Appropriate guarantees are used in accordance with Article 46 GDPR.
The customer expressly agrees that processed content (chunks) will be transmitted to these providers. Data processing is carried out in accordance with the respective data protection guidelines and contractual agreements.
The provider does not guarantee the availability, accuracy, response time, or regional reliability of these third-party providers, in particular the availability of the Frankfurt region (AWS) or services from US AI providers.
The provider strives for high availability of its services, but cannot guarantee this.
In particular, no liability is assumed for:
To the extent permitted by law, liability is limited to intent and gross negligence.
The user contract can be terminated online by the customer area at any time at the end of the current billing period.
The provider can cancel the contract with a notice period of 14 days or, in the event of a violation of the terms and conditions, even without notice.
All rights to the software, platform, documentation and logos remain with the provider.
Content contributed by the customer remains his property, provided that it does not violate third-party rights or legal provisions.
Personal data is processed in accordance with the privacy policy at https://www.innochat.ch/privacy-policy.
By concluding the contract, the customer confirms that they have read the privacy policy.
Swiss law applies. Mandatory consumer protection regulations of the customer's country of residence remain unaffected.
The place of jurisdiction for all disputes is the registered office of the provider, unless there is a mandatory place of jurisdiction.
The provider strives for a high availability of platform, but can it do not guarantee. The services are provided on the basis of “best effort.”
A formal service level agreement (SLA) is not guaranteed. For technical or operational reasons, the platform may be partially or completely unavailable at any time and without notice. In particular, this includes:
There is no claim to a specific minimum availability or uninterrupted access.
Support is provided exclusively via:
Email: hello@innochat.ch
Discord community: Access via the invitation link provided by the provider
Support requests are during normal office hours (Monday to Friday, 09:00 — 17:00 CET) edited. On weekends and on Public holidays in the canton of Zug (Switzerland) There is no support.
There is no entitlement to a specific reaction period. The answer is subject to availability and urgency.
Currently, no beta or experimental features offered. Should this be the case in the future, corresponding features will be clearly marked as such and their use is optional.
All payments are processed by an external payment service provider Stripe Payments Europe, Ltd., The OneBuilding, 1 Grand Canal Street Lower, Dublin 2, Ireland (“Stripe”).
By completing the payment process, the customer agrees that the data required for payment processing (e.g. name, email address, payment information, billing address) is transmitted to Stripe and processed there.
This data is processed in accordance with Stripe's privacy policy (available at: https://stripe.com/privacy).
The following payment methods can be used via Stripe (availability depends on the country of residence):
The provider reserves the right to deactivate certain payment methods or to integrate new ones at any time.
Billing is carried out monthly or yearly in advance, depending on the tariff you choose.
Die Payment is due immediately upon invoicing. If no payment is made, the provider can block access to the platform until the outstanding amount has been paid.
Invoices are provided electronically and can be retrieved in the user account.
All prices are listed in Swiss franc (CHF) or Euro (EUR), depending on the market region. The current currency is shown to the customer before completing the purchase.
Refunds are generally excluded, unless there is a technical error or a legal claim for repayment. Refunds are made exclusively via Stripe to the original payment method used.