AI chatbot features

Agent orchestration

Experience the first and most powerful LLM-native framework for developing dialogue-oriented AI solutions. Save yourself the tedious process and inflexible handling of traditional chatbot platforms such as Botpress and Voiceflow. With INNOCHAT, you can create AI agents that are specifically trained for specific tasks. Our AI supervisor monitors the conversation in real time and decides which AI agent is best suited to the current user request.

[interface] image of employee interacting with hr software (for a hr tech)[interface] image of employee interacting with hr software (for a hr tech)

Function calling

INNOCHAT's AI agents can do more than just answer questions: they can take action using custom tools and access externally hosted data sources in real time via webhooks. Create AI chatbots that can schedule appointments, process returns, capture customer contacts, send email notifications, or intelligently transfer calls to human support agents when necessary. Join our community of chatbot developers and learn best practices for writing your own custom functions to support your AI agents.

Chunk curation

INNOCHAT utilises Retrieval Augmented Generation (RAG) technology. With our integrated AI-powered debugging tools, you can review, curate, cleanse and enrich the training data after the initial extraction. Identify knowledge gaps and optimise unsatisfactory responses so that your chatbot is continuously improved. Our human-in-the-loop approach to context refinement enables a significant improvement in search accuracy and a reduction in hallucinations, so you can trust that the AI will represent your brand and voice faithfully.

[interface] image of employee interacting with hr software (for a hr tech)
Rotes Symbol einer offenen Kiste mit nach oben geöffnetem Deckel.

Secure content delivery

Our unique context curation process with human involvement, combined with our proprietary self-reflective AI validation workflows, enables you to deliver content with the highest reliability while maintaining the inherent versatility of the chatbot.

Rotes Schild-Symbol mit abgerundeten Ecken und leicht nach innen gebogenen Seitenlinien.

Strengthen with precision

Through your active participation in the training process and the provision of your own data, our AI chatbot ensures that you receive accurate information, significantly reducing the risk of incorrect or misleading answers.

Effortless customisation, smarter conversations

Train with your data

Easily customise your AI chatbot by training it with your own data. Simply upload various data forms for tailored interactions.
Thanks to automatic retraining and updates to website resources, your AI assistant will always remain up to date and continue to deliver optimal performance.

Conversation Insights, expanded

monitor conversations

Effortlessly monitor all conversations with your customers using our conversation tracking feature, which allows you to improve your AI chatbot's interactions.

Proactive frustration detection

Recognising frustration

Discover completely new telemetry data on your chatbot's user experience.
Automatically detect user frustrations, log the context and offer immediate solutions.

Personalised experiences that match the brand

Tailor to your brand

Give your chatbot a unique look! Choose its profile picture, set the theme to “light” or “dark”, and customise the text bubble styles to match your branding.
Create the chatbot's welcome message. Have it greet users, offer help, or suggest solutions right from the start.
Simplify support by adding ‘quick replies’ for frequently asked questions so that users get answers immediately and your support team is relieved.

Secure interactions, trustworthy connections

customer identity verification

Configure and manage authentication processes to ensure that only authorised individuals interact with your chatbot. By strengthening security measures, you not only protect sensitive information, but also build trust among your users. Strengthen your business with a robust verification system that enhances security, protects user data, and builds trust with every interaction.

[digital project]

Are you ready to get started?

Take the next step today

Unlock the full potential of your workflow with advanced AI capabilities designed for productivity and growth.

Sign up now or request a demo to learn how our platform can optimise your processes, increase efficiency and improve your business results.

Let's go