FAQ InnoChat

Frequently asked questions

Find clear and concise answers to frequently asked questions about our AI solutions and integrations.

What is INNOCHAT?
Where is my data stored?
Which languages are supported by INNOCHAT?
Which data formats are supported by INNOCHAT?
Which large language models (LLMs) are integrated into INNOCHAT?
Can I share a chatbot I have created?
Can I give my chatbots instructions?
How can I add my chatbot to my website, e-commerce platform, CMS or intranet?
What are AI agents?
What are message credits?
What are feature credits (FCs)?
What are tokens (per chatbot) and token limits for context size?
How much storage space do I need?
What are collaborators?
What is function calling?
What are variables?
What are automatic tags?
What is AI Supervisor Override?

Data protection

Your security and privacy are important to us. We implement strict measures to prevent data loss, unauthorised access and unauthorised use. Access to your data is restricted to authorised employees who are bound to confidentiality.

Our systems are ISO, SOC and GDPR certified and offer the highest level of protection. We use encryption technology and adhere to the Critical Security Controls of the Centre for Internet Security. Strict regulations and procedures are in place, supported by comprehensive security training for our employees.

What does INNOQ do with the data from INNOCHAT?
Will INNOQ or LLM providers use my data for model training?
Do I need to download anything?
Can INNOQ see the documents I upload?
Is my data encrypted from end to end?
What measures do you take to protect my data?
Do you send my data to third parties?