innochat.ch

Status: July 2025

This Payment and Billing Policy supplements section 13 (“Payment Details”) of the General Terms and Conditions (GTC). In the event of contradictions, the provisions of the General Terms and Conditions shall prevail.

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1. General

This guideline specifies the payment and billing modalities for all paid services provided by innoQ Research GmbH as part of the SaaS platform innochat.ch.

The conclusion of a paid user contract requires express consent to the Terms and conditions (in particular section 13) as well as to this payment policy.

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2. Payment service provider (Stripe)

Payment is processed exclusively by the external payment service provider:

Stripe Payments Europe, Ltd.

The One Building

1 Grand Canal Street Lower,

Dublin 2, Ireland

https://stripe.com

Stripe processes the data required for the payment process in its own area of responsibility. Information on data protection at Stripe can be found at:

👉 https://stripe.com/privacy

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3. Supported payment methods

innochat.ch accepts the following payment methods via Stripe:

• Credit cards (Visa, Mastercard, American Express)
• Where applicable, local methods (depending on the customer's place of residence, e.g. Apple Pay, Google Pay, SEPA)

The provider reserves the right to activate or deactivate individual payment methods.

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4. Billing models and due dates

4.1. Tariff models

The use of the platform is chargeable. There are various pricing plans to choose from (monthly or yearly), which are based on https://app.innochat.ch/site/subscription-upgrade are published.

4.2. reckoning

Billing is carried out in each case upfront for the selected billing period. Upon completion of the purchase, the respective amount is due immediately.

4.3. currencies

Depending on the region, billing is carried out in Swiss franc (CHF) or Euro (EUR). The valid currency is shown to the customer before the purchase.

4.4. invoicing

Invoices are provided electronically in the user account and can be downloaded from there. There is no postal delivery.

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5. Payment delay

If the customer defaults on payment, the provider is entitled to:

• If the customer defaults on payment, the provider is entitled to:
• to collect reminder fees,
• to calculate interest on arrears in accordance with applicable law.

The blocking is automatically lifted after payment of the outstanding amount.

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6. Refunds

6.1. maxim

Refunds are generally excluded. In particular, no refund will be made for opened or fully used billing periods.

6.2. exemptions

A refund is only possible:

• in the event of technical problems on the part of the provider that completely prevent access to the platform for a significant period of time (more than 72 hours),
• if there is a legal claim for repayment (e.g. in the case of consumers as part of the right of withdrawal).

6.3. settlement

Refunds are made exclusively via Stripe and to the originally used payment method.

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7. Cancellation and subscription termination

You can cancel a paid plan at any time via the user account and is effective at the end of the current billing period. There is then no need for an automatic extension.

There will be no refund for unused time.

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8. Contact

If you have any questions about billing:

📧 hello@innochat.ch

⏱️ Monday—Friday, 09:00 — 17:00 (CH time), excluding public holidays (Canton of Zug)

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